Frequently Asked Questions
If these don't answer your question, please feel free to message us using the blue chat button at the bottom of the page!
Order cancellations are accepted up to 3 hours after placing your order. After that time period has expired, cancellations will not be accepted for any reason. Please see our processing times before ordering.
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Please read the following terms of use.
๐ฝ๐ฎ ๐ฅ๐ช๐ง๐๐๐๐จ๐๐ฃ๐ a digital ๐ก๐๐จ๐ฉ๐๐ฃ๐, ๐ฎ๐ค๐ช ๐๐ง๐ ๐๐๐ง๐๐๐๐ฃ๐ ๐ฉ๐ค ๐ฉ๐๐ ๐๐ค๐ก๐ก๐ค๐ฌ๐๐ฃ๐.
โข Personal use is okay.
โข Commercial use is okay for physical products unless there is a registered trademark in place. Please check uspto.gov to ensure there is not a registered trademark on the class of goods & services you are intending to use the file for. Mockups by MK is not responsible for trademark violators and we are not giving commercial permission for any registered trademark protected property. ๐๐ญ ๐ข๐ฌ ๐ญ๐ก๐ ๐ซ๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ฒ ๐จ๐ ๐ญ๐ก๐ ๐ฉ๐ฎ๐ซ๐๐ก๐๐ฌ๐๐ซ ๐ญ๐จ ๐ฆ๐๐ค๐ ๐ฌ๐ฎ๐ซ๐ ๐ญ๐ก๐ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ๐ฌ ๐ญ๐ก๐๐ฒ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ ๐๐ซ๐ ๐ง๐จ๐ญ ๐ข๐ง ๐ฏ๐ข๐จ๐ฅ๐๐ญ๐ข๐จ๐ง ๐จ๐ ๐๐ง๐ฒ ๐ซ๐๐ ๐ข๐ฌ๐ญ๐๐ซ๐๐ ๐ญ๐ซ๐๐๐๐ฆ๐๐ซ๐ค๐ฌ.
โข Do not use our graphics to sell transfers.
โข Outsourcing to large printing companies like cafรฉ press & amazon is also prohibited.
โข Due to the nature of the item, refunds are not an option.
โข Do not give away or post our files anywhere for other people to take.
โข We reserve the right to revoke the right to use at any time with no refunds.
โข ^^ the above wonโt happen as long as you follow the terms of use ๐
If you are caught giving our files to anyone who has not purchased them, expect to be legally prosecuted.
Route protection is an affordable add on to your order that insures your purchase against loss, theft, or damage. Route protection also sends updates and makes your order easy to track when it's in transit. If an issue does arise with your delivery, Route makes it easy to file a claim and resolve the issue.
- Ready to ship items will be denoted and will ship in 1-3 days.
- Our processing time for fully designed t-shirts is 7 business days.
- Our processing time for plain shirt blanks is 5-7 business days.
- Our processing time for bleached blanks is 12-15 business days.
- Our processing time for sublimation transfers is 1-3 business days.
- Subscription boxes will go out on the 2nd Monday of each month.
*Business days are Monday through Friday only and don't include weekends or national holidays.
We do not accept returns or exchanges
Each order is made specifically for you, so please look at our size charts and review your selections. If you have any questions before placing your order, please use the chat button at the bottom of the page to reach us and we will be glad to help you!